Our contact information

By email:

By standard mail:
Cutest Kid on the Block
2710 Franklin Road
Roanoke, Virginia 24014


SHIPPING/DELIVERY INFO: Shipping is $9.95 plus insurance and are shipped via USPS within the U.S.A. Ground deliveries usually ship within 3-8 business days. We do not contact customer if items are sold out and we are having a sale but we do reduce the shipping for sold out items. Also, if there is a limit on the number of discounted items that can be purchased then we do not fill the order for the extra items ordered nor do we contact the customer. We are not responsible for packages once they have been delivered to the shipping address. Recipient is responsible for any packages stolen or missing once delivered.

For NEXT BUSINESS DAY AIR SERVICE (continental U.S): Please select USPS as the carrier. A shipping charge of $47.95 plus insurance will be added to your order. NEXT DAY AIR ORDERS PLACED ON SATURDAY OR SUNDAY WILL SHIP ON MONDAY FOR SCHEDULED DELIVERY TUESDAY. We always ship overnight but we are not responsible for the postal delivery if it takes two days.

For 2ND BUSINESS DAY DELIVERY: Select USPS as the carrier. Your order will be charged $37.95 plus insurance for shipping within the continental U.S.

ORDERS CAN BE TRACKED AT www.USPS.com or call or e-mail us for assistance!

SOLD OUT Items: Due to our low prices and quick turnover of inventory we do not notify customers of sold out items. You will either not be charged for sold out items or you will be refunded if we can not get any more of what is sold out.

ALASKA AND HAWAII: $7.95 plus insurance

CANADA: Shipped via USPS Standard Canadian. Shipping costs are $22.95 plus insurance for all orders. We reserve the right to add shipping charges for orders over 8lbs.

INTERNATIONAL: International orders must be paid with a paypal account. The shipping charge is $48 plus insurance. We reserve the right to added shipping charges if shipping is more. Please note, we reserve the right not to ship international orders that do not use a paying internet service provider (e-mail that is a free service.) We may require additional information before processing your order, and if the information which we receive is not satisfactory, we reserve the right not to ship the order.

ADDRESS VERIFICATION:Please note we reserve the right to ask the customer for additional information prior to shipping if the billing address of the customer does not match the billing address on the credit card used. If the customer is unable to verify the correct billing address, name and/or phone number for the billing address we reserve the right not to ship the merchandise or process the order. We provide this service as a further protection and security for our customers.

GIFTS: On gift orders, we reserve the right to make similar substitutions for sold out items.

GIFT WRAPPING SERVICE: For that extra-special touch we offer a gift wrapping service for only $6.50 per gift.

PAYMENT METHOD: We accept VISA, MASTERCARD, DISCOVER and AMERICAN EXPRESS. Sales tax is not charged except on applicable items shipped within the state of Virginia.

SAFE AND SECURE SHOPPING: When you use your credit card at Cutest Kid on the Block, be assured the transaction is secure. Our server uses advanced encryption technology to safeguard your personal information and guarantee privacy. In truth, its safer than shopping at the mall and a lot more convenient!

MERCHANDISE RETURN POLICY: FREE SHIPPING ON ALL EXCHANGES within 30 days. We pay to ship out the exchange to you if the exchange is made within 30 days after receipt of the goods. We are not responsible for slight variations in the outfits since these outfits are specially made. However, it is your responsibility to ship the items to us. Refunds are made if goods returned within 30 days. Tights and Socks can not be returned for any reason.

After 30 days any returns will be accepted for exchange only. Any exchanges made after 30 days require you to pay the shipping charges. NO EXCHANGES AFTER 60 DAYS.

Original shipping charges are nonrefundable.

To make a return:

Please ensure that all items are in the original unworn condition, with tags intact. Items without tags will be refused. Refunds will not be issued for items that we determine cannot be resold. We may make such a determination based on a variety of factors including, but not limited to, the appearance, smell, and/or general condition of the item when it is returned to us. Shoes returned with markings, address info., etc. on the shoebox will be refused and returned to sender. Please take the same care in packaging your return that was taken in packaging your order. Cutest Kid on the Block IS NOT responsible for any shrinkage of the clothes.

To ensure proper credit, please enclose a copy of the original packing slip, with the items being returned/exchanged marked on the slip. Returns received without paperwork will delay the processing of your return. For exchanges, please note the size and/or item you wish to exchange for, in addition to the item(s) you are returning.

Ship your return/exchange using UPS or USPS. (If using FedEx, please DO NOT use priority overnight. If you must return it overnight with FedEx, please use standard overnight.) Insurance and tracking are recommended.

Please allow up to 30 days for your credit to be processed.

If making an exchange, please follow the above procedures and add ATTN: Exchange to the address below.

The address to return items to is:

Cutest Kid on the Block 2710 Franklin Road Roanoke, VA 24014

Placing an order with CutestKidontheBlock.com grants permission to CutestKidontheBlock to use any emails by affiliated sites.
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